Hi-Desert Medical Center at 6601 White Feather Road, Joshua Tree, California.

The reason for the two stars is for the three times I have had to go to ER where the staff were nice and cared about my comfort. I called for an ambulance on February 20 because of severe and debilitating back pain. The paramedics helped me into a wheelchair. I was left in the wheelchair in the waiting room for several hours, no efforts to help. The staff was rude, dismissive, abusive, and they were so insensitive and careless that my pain is worse than if I had never left home. They all expected me to function normally; The head nurse threatened me and I was refused care. No one believed that I was in too much pain to walk or did anything about it. I called the hospital operator to ask about being admitted since the ER discharged me without care. A supervisor went on the line and told me I could walk and there was nothing wrong with me; she told me I had to go to another hospital. She told me I had been treated (they gave me Tylenol which did not work and I have this at home!) Thanks to this ER I am in worse pain than before. I still can't walk and the pain is severe.